QUALITY POLICY

Rojales Tourist Information Office

The main objective of the Rojales Tourist Information Office is to provide visitors with comprehensive information about both the municipality and the region, in order to facilitate their visit and to highlight the resources of the destination, thus participating in the promotion of Rojales and its surroundings.

To this end, the Tourist Information Office has a quality management system that facilitates continuous improvement and provides the necessary tools for the correct management of its resources, with the following premises:

• Ensuring visitor satisfaction by meeting their expectations and being able to offer the information they need to make their visit as enriching as possible.
• Address complaints and suggestions from users who receive tourist information, in order to improve the service provided.
• Commit to continuous improvement, ensuring the effectiveness of the quality management system and optimizing processes in the provision of the service.
• Ensure compliance with legislation and other applicable requirements.
• Maintain the professionalism of the service, improving the qualifications of staff through ongoing training, as well as motivating them to increase their involvement in the implemented quality management system.

This policy will be communicated to all persons who provide services at the Rojales Tourist Information Office. It will also be published and made available to the users of the office, as well as to all interested parties, and will be periodically reviewed for its ongoing suitability.

Rojales, September 13, 2022